General terms and conditions

1. Scope and Purpose

These Terms and Conditions govern access to and use of the digital platforms and the services and products of ALENTHY, UNIPESSOAL, LDA, which may be provided, accessed or made available through multiple websites, emails, devices, platforms and other means, whether owned and/or operated by ALENTHY, UNIPESSOAL, LDA or by third parties, including, without limitation, the website www.alenthy.com. This consists of providing access to a set of services and products that allow the User, electronically, to purchase the services and products advertised therein, under the terms and conditions described herein.

The purchase of services and products must be carried out by Users aged 18 (eighteen) years or over (individuals under this age must obtain authorisation from their legal representatives).

The elements and information transmitted by the User shall have full legal effect, with the User acknowledging electronic purchases and therefore being unable to claim the absence of a signature in order to avoid compliance with the obligations assumed.

2. Use of our Services and Products

By using and purchasing such services and products, the User declares acceptance of these Terms and Conditions.

By agreeing to and accepting these Terms and Conditions, the User also agrees to the terms of the Privacy and Cookies Policy available at Privacy Policy.

3. Information About the Content

We will make every effort to ensure that the information presented on the ALENTHY, UNIPESSOAL, LDA platforms, including, without limitation, the platform www.alenthy.com, does not contain typographical errors and we will correct any such errors as soon as possible whenever they occur and are identified by us.

If the information presented does not correspond to the characteristics of the service or product, the User has the right to terminate the purchase contract under the applicable legal provisions concerning the right of withdrawal.

We will also make every effort to fulfil all requested services and products, noting, however, that in certain cases of limited availability and due to causes beyond our control, such as human error or incidents in computer systems, it may not be possible to provide some of the services or products requested by the User.

If any service or product is unavailable after the User has placed an order, the User will be notified by email or telephone. At that time, the User will be given the option to cancel the order with a corresponding refund, should payment already have been made.

Prices, specifications of services and products, as well as promotional campaigns, are subject to change without prior notice.

4. Liability

All services and products marketed on the digital platforms of ALENTHY, UNIPESSOAL, LDA, including, without limitation, the platform www.alenthy.com, comply with Portuguese law and maintain appropriate levels of security.

However, we shall not be responsible for any losses suffered by the User and/or third parties due to delays, interruptions, errors or suspension of communications arising from factors beyond our control, including, but not limited to, deficiencies or failures caused by communications networks or services provided by third parties, computer systems, modems, connection software, or possible computer viruses resulting from the download of infected files or files containing viruses or other properties that may affect the User’s equipment.

If, for any reason related to errors in accessing the digital platforms, including, without limitation, the e-commerce platform www.alenthy.com, it becomes impossible to provide one or more services or to make one or more products available, we shall not be responsible for any resulting losses.

Data and information queries carried out within the scope of the services and products marketed on the digital platforms, including, without limitation, the e-commerce platform www.alenthy.com, are presumed to have been carried out by the User. The entity responsible for the digital platforms shall not be liable for any misuse or fraudulent use of the information obtained.

Likewise, we shall not be responsible for any losses or damages arising from non-performance or defective performance of the service or product, or from losses or damages caused by misuse of the service or product that are not directly attributable to us through wilful misconduct or gross negligence. We shall not be liable, in particular, for errors, omissions or other inaccuracies relating to the information provided through the service, damages caused by the fault of the User or third parties, including intellectual property violations, non-performance or defective performance resulting from compliance with judicial or administrative decisions, or non-performance or defective performance resulting from cases of force majeure, namely extraordinary or unforeseeable circumstances beyond our control that prevent or hinder the fulfilment of the obligations assumed.

The User accepts that we cannot be held liable for any damages resulting from the use or inability to use the service or from unauthorised access to or modification of personal databases.

5. User Obligations

The User of the digital platforms, including, without limitation, the e-commerce platform www.alenthy.com, undertakes to comply with and respect these Terms and Conditions, namely by observing the following obligations: providing correct personal data and addresses and not using false identities.

If any data is incorrect or insufficient and this results in a delay or inability to process the purchase request, the responsibility lies with the User.

If the User breaches any of these obligations, we reserve the right to cancel future purchases of services, block access and cancel the provision of any other services or products made available on the digital platforms.

The use of the services and products purchased for commercial purposes, namely for resale, is expressly prohibited.

6. Cancellation of Purchases

The User may cancel their purchase by requesting it through the email contact indicated on the digital platforms, identifying the service or product. The cancellation will be accepted provided that the order has not yet been processed.

The entity responsible for the digital platforms reserves the right not to process purchase requests if inconsistencies are detected in the personal data provided, if improper conduct by the User is observed, or if errors are identified in the prices and/or characteristics of the products resulting from technical problems or external errors.

7. Intellectual Property

The digital platforms and the services and products made available on them are the responsibility of ALENTHY, UNIPESSOAL, LDA, with company number (NIPC) 519005171.

The User acknowledges that the services and products provided contain confidential information and are protected by copyright and related rights, industrial property rights and other applicable legislation.

The User undertakes to fully respect copyright and related rights, namely by refraining from carrying out any acts that may violate the law or the aforementioned rights, such as reproduction, commercialisation, transmission or making such content available to the public, or any other unauthorised acts involving the same content.

8. Service Security Conditions

The User acknowledges and expressly accepts that the IP Network constitutes a public electronic communications network that may be used by multiple users and is therefore subject to computer overloads. Consequently, the entity responsible for the digital platforms does not guarantee the provision of the service without interruptions, loss of information or delays, nor does it guarantee the provision of the service in situations of unpredictable system overload or force majeure, that is, extraordinary or unforeseeable situations external to the digital platforms and beyond the control of the responsible entity.

In the event of interruption of the service due to unpredictable overload of the systems supporting it, the entity responsible for the digital platforms undertakes to restore normal operation as quickly as possible.

9. Suspension and Deactivation of the Service

Regardless of prior or subsequent communication, we may at any time discontinue the provision of services or products, or part thereof, to one or all Users.

The entity responsible for the digital platforms also reserves the right to suspend or immediately terminate access to the services and products if the User fails to comply with the aforementioned conditions of use or in the event of termination of the digital platforms, with prior notice of 10 days before the termination date.

The suspension or termination of services or products does not entitle the User or third parties to any compensation or indemnity, and the entity responsible for the digital platforms cannot be held liable or burdened in any way for any consequences resulting from the suspension, annulment or cancellation of services or products.

10. Communications

Notifications to the User relating to the services and products of the digital platforms may be made, among other means, to the User’s email address, by SMS, telephone contact, WhatsApp or social media.

The User agrees to receive all communications and/or notifications related to the service at the address, telephone number and email address provided during the registration/order process, as well as by other means deemed appropriate by ALENTHY, UNIPESSOAL, LDA.

At any time, the User may request not to receive such communications and/or notifications through the contacts identified on the digital platforms or through an option available in any newsletter.

The entity responsible for the digital platforms may modify the services, products and/or the technical conditions under which they are provided, as well as their respective rules of use, and must inform the User of such changes at least 10 (ten) days in advance.

11. Applicable Law

The User may submit any contractual disputes to arbitration and mediation mechanisms that are or may legally be established, as well as lodge complaints with the competent authority regarding acts or omissions that violate the legal provisions applicable to the purchase of goods. The User may also resort to the European Online Dispute Resolution platform available at https://ec.europa.eu/ and to the Consumer Portal at www.consumidor.pt.